Privacy Policy

When you request an estimate, use our chat widget, or contact us, we collect the details you provide: your name, phone number, email address, ZIP code, the service you are asking about, your preferred contact method, and your message. We also record your text-message consent choices and related opt-in or opt-out records.

We use this information to respond to your request, coordinate appointments, and deliver services. If you separately agree to marketing text messages, we may also send Heat Pump Experts offers, discounts, and promotional updates. We do not sell your personal information or enroll you in marketing texts based only on an enquiry or service-text consent.

If analytics is enabled on this site, it is configured to be privacy-friendly: aggregate page statistics without cookies and without collecting personal identifiers. Conversion events (for example, that a form was submitted) never include your name, contact details or message content.

Estimate requests and chat messages are transmitted securely to the customer-relationship and messaging systems we use to respond to enquiries, coordinate services, and manage your communication preferences. Our chat widget and messaging services are provided through HighLevel/LeadConnector. These services process the information you submit and technical information needed to operate the widget. Access is limited to the people and service providers who need it for these purposes.

Our chat widget provides separate, optional consent choices for informational/service messages and marketing/promotional messages. Neither choice is preselected. You may choose either, both, or neither. Service messages concern your estimate request, appointment scheduling, and service updates. Marketing messages may include Heat Pump Experts offers, discounts, and promotional updates. Messages may be sent using automated technology. Consent is not a condition of purchase or of requesting an estimate.

The Contact page estimate form collects optional consent for service texts only. Submitting that form or agreeing to service texts does not authorize marketing texts. We send marketing texts only after a separate marketing opt-in.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from our text-message program or HELP for assistance. You can also contact us at (925) 515-5859 or info@heatpumpexperts.ai. Updating this policy does not create or expand your SMS consent.

We do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Service providers may process information to support our customer service and messaging operations. SMS opt-in and consent data is not shared with other third parties.

We keep enquiry details for as long as needed to handle your request and meet legal or accounting obligations, then delete them.

You can ask us to correct or delete the information you submitted at any time using the contact details in the footer. If you agreed to text messages, reply STOP to opt out.

Questions about this policy? Contact us using the phone number or email address in the site footer.